We want you to be happy with your purchase. Most merchandise may be returned for a full refund (minus shipping costs) within 10 days of delivery for items purchased through our website. Items purchased in store, may be returned for store credit only. Product must be unused and in original packaging. Returns must be pre-authorized by contacting us at firstname.lastname@example.org or (949) 722-1803.
Returns must be properly packed, original packaging is recommended, and sent at the customer's expense to
Where’s the Party?
270 East 17th Street, Suite 12A
Costa Mesa, Ca 92627
Please include the original packing slip with your return. It is recommended that you insure your package, as we are not responsible for items that are lost or damaged in the mail. Once we receive the package, we will credit the original form of payment within five business days. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive to Where’s the Party? damaged in any way will not be refunded.
* Examples of non-returnable items at Where’s the Party are sale items, seasonal items, stationery, and special order items. These items cannot be returned, exchanged, or refunded. If you are unsure of whether or not an item is can be returned, please call us at (949) 722-1803 or feel free to email us at email@example.com
To exchange an item, simply follow the return process and then place a new order.
Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be noted with the shipper at the time of delivery in order for us to process a damage claim. Keep all damaged packaging materials including the box in which the shipment arrived along with all inside contents. If packaging materials are not kept we cannot process a damage claim with the carrier.
Claims must be reported immediately by calling us at (949) 722-1803 or email at Please provide images of the damaged products. Claims received after 3 business days of delivery will not be processed.